Design Shop Policy

Design Shop: Downloadable Products

Last Updated: 23 May 2023

 

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Preamble

Please see also the Cookies and Privacy Policy and the Website Terms of Service that govern the use of this website. This Design Shop Policy document details the policies governing use of the AnitaRichards.com.au shopping cart system and equally applies in intent I find not in exact methodology to registering and accessing the free downloads available via our archivesVAULT Downloads Section.

 

Design Shop Accounts (and the archivesVAULT Registrations)

Only ONE (1) account is permitted per person.

Your account is only to be used by you as the account holder; downloaded files and download links are not to be shared. Persons found violating this rule will be subject to having their account disabled and being banned from the AnitaRichards.com.au website.

If for any reason you have lost the password that was used to create your account and you are no longer able to log in, there is a password reset function on the account login page. If for any reason you also no longer have access to the email address used in the account registration, please Contact us for assistance restoring access to your account. You will be asked to provide evidence of identity (eg driver’s license or other government issued form of identification) before we proceed with restoration of access to your account.

Accurate and current details, especially email contact details, are required to be maintained on account records to ensure that we are able to contact you in the event of an upgrade to a product or the correction of any error(s) discovered so that we may notify you of and supply you with an updated copy of the download file. This is important to us as we strive to ensure that our products are of the highest standard possible for you, our valued customer.

Customer account registration details must be submitted and maintained in English.

Customer account registrations (and email list registrations) that remain as unverified accounts will be deleted from our records after fourteen (14) calendar days expire.

WARNING:

Anita Richards Designs takes identity theft and fraud very seriously. Customers discovered using fake names, email addresses, IP addresses or other fake information will be asked to provide their real identification details in the first instance and if this is declined by the customer they will be subject to having their account disabled and being banned from the AnitaRichards.com.au website; End User License Agreements will also revoked.

If you are in any way concerned about privacy on an account due to personal safety concerns (eg domestic violence) please, please, reach out to us BEFORE registering an account with fake details.

Resources:

Australian eSafety Commissioner
Help and Support

Australia: Respect
Support Services

Australian Department of Social Security
Help is Here Campaign

 

Criteria for Refusal of Service

Anita Richards, and Anita Richards Designs, is under no obligation to extend a product license for downloadable products to anyone discovered using false entries in customer account registration details, and shall be held blameless in the occurrence of such an event.

Anita Richards, and Anita Richards Designs, is under no obligation to process transactions, nor to supply, nor to provide customer service to anyone discovered using false entries in customer account registration details, and shall be held blameless in the occurrence of such an event.

Anita Richards, and Anita Richards Designs, is under no obligation to extend a product license for downloadable products to, to process transactions, nor to supply, nor to provide customer service to, anyone known to be engaged in breaking any law/s whether local, state, national or international, nor to anyone abusing the human rights of any other/s (freedom of speech comes with equivalent responsibility under the United Nations Human Rights Charter), nor engaging in immoral conduct, nor violating intellectual property rights of other/s, and shall be held blameless in the occurrence of such an event.

 

Goods and Services Tax

Anita Richards Designs is a legal, Australian business entity, listed with the Australian Business Register, and registered to collect the Australian Goods and Services Tax (GST).

As part of our compliance process the e-commerce shopping cart system set up on this website utilises specialised geolocation technology. Our shopping cart displays products inclusive of GST for our Australian resident customers and exclusive of GST for our international customers.

The image demonstrates the Goods and Services Tax (GST) inclusive and exclusive pricing as managed by our shopping cart software, for our Australian resident and international customers, respectively.
Figure 1: GST inclusive for Australian Customers and GST-free for International Customers

Australian customers will pay GST on purchases at the fixed rate of 10%, on all our products. International customers do not need to pay GST on any products. If you are an international customer, and have accidentally paid the GST on a transaction, please reach out to us via the Contact page immediately. ALL amounts collected for GST will be tallied and included in Business Activity Statements, on the periodical basis Anita Richards Designs has registered with the Australian Taxation Office, and remitted accordingly.

If you register an account with anything other than your real details it will trigger an error in tax calculations. However, if you are using a privacy service (for example the Cloudflare privacy service), their service may temporarily confuse the cart and a GST exclusive price may be temporarily displayed. We have zero control over the location data sent to our server by external privacy services.

As a general ethic, Anita Richards Designs supports privacy protection services and is opposed to the use of anonymiser services unless a person’s life is in mortal peril because they are located within a country that will extremely punish them for non-conforming. Please reach out to us via our Contact page if that is your reality and you want to digiscrap safely.

We take our public responsibility to manage taxes very seriously.

To be absolutely blunt here:

DON’T BE AN IDIOT MESSING AROUND WITH FAKE ACCOUNT DETAILS OR ANONYMISER VPNs TO TRY SAVING YOURSELF A FEW DOLLARS OF TAXES.
ALL BUSINESSES, INCLUDING MINE, NEED TO GENERATE MORE TAXES TO KEEP OUR ESSENTIAL GOVERNMENT SERVICES AND SYSTEMS RUNNING, ESPECIALLY AS BROUGHT INTO SHARP FOCUS BY THE CORONAVIRUS PANDEMIC.
YOU WILL BE BANNED IF YOU ARE DISCOVERED USING FAKE ACCOUNT DETAILS TO AVOID PAYING TAX AND YOU WILL BE REPORTED TO THE AUSTRALIAN TAXATION OFFICE.

Thank you for your understanding and support as we continue to recover from the difficult times of the world-wide public health emergency.

Resources:

Australian Taxation Office
GST-free sales | Taxable sales

Australian Trade and Investment Commission
Do I need to charge Goods and Services Tax (GST) on sales to overseas customers?

 

Downloadable Products End User License Agreement

Anita Richards, Anita Richards Designs, and AnitaRichards.com.au, reserves the right to modify, update, and change, our product Terms of Use: Personal Use Licensing at any time, with or without notice. The Terms of Use should be read BEFORE purchasing to ensure that you understand your rights and obligations when using our products.

You will be asked to agree to the Terms of Use, and all other applicable Anita Richards Designs terms and conditions, prior to completing a transaction in the AnitaRichards.com.au Design Shop. You will be unable to complete the checkout transaction without consenting to, and agreeing with, the terms of the End User Personal Use Licensing Agreement.

Please read our blog post about Downloads for information on how to do them and how to manage files once they are on your machine: Downloads? What are downloads and how do I do them?

 

Refunds

Because our products are downloadable, refunds are only available for accidental duplicate purchases, and for orders that have not already been downloaded according to our server records.

 

Return Policy

Because our products are downloadable and delivered electronically, they cannot be physically returned. However, if you have a problem with any of our products, we will happily work with you to resolve any issues until the problem is rectified. This includes products that you may have downloaded from the Design Shop as part of a special promotional activity, sale or coupon gift, as well as freebie downloads initiated from other areas of our website.

 

Replacement of Accidentally Lost Files

Occasionally, customers may experience the total loss of their digital scrapbooking supplies due to storage device failure. If this happens to you, we will work with you as much as reasonably possible to replace files that were purchased and downloaded from our Design Shop, provided that the product files are still available in our own data management systems. The timeframe for this assistance is time limited to within five (5) years of the date of original purchase.

 

Downloads & Link Resets

Download links will be initially available via the customer account downloads dashboard for three (3) downloads within seven (7) calendar days after successful completion of purchases. This allows sufficient opportunity for customers to successfully complete the download process.

Downloads must be completed before the end of this time frame.

Please read our post about Downloads if you are experiencing any technical issues with your download process: Downloads? What are downloads and how do I do them?

Upon special request, we may assist with a limited number of download link resets. Such request must be submitted via our Support Form, quoting the relevant Tax Invoice order number(s); such requests are at our complete discretion and will attract an administration handling fee, also at our complete discretion.

Additionally, product purchase information and download processing records will be recorded on the customer’s account for 5 years after the date of successful purchase completion.

We consider an order as successfully completed when:

  1. Payment via our payment gateway has been successfully completed or the order is in processing status for $zero ($0.00) orders;
  2. The shopping cart order records the product .ZIP files as having one (1) download; and,
  3. Upon review and confirmation of the above, we have updated the order status to Completed.

After five (5) years, order information records will be purged from our database.

Please ensure that you download, unzip and carefully review your purchase(s), as soon as possible after download, to confirm that the download to your device was completed successfully. Failure to manage your purchase within the seven (7) days timeframe is your responsibility. Link reset requests on orders with zero (0) downloads recorded, and, link reset requests on accounts that were left as unverified will only be processed after an administration handling fee is paid, such fee to be determined at our complete discretion.

The responsibility for backing up your purchases is yours. Unsure how to do that? Relax! We’ve got you covered! Please read our blog post about Backing-up Files for information on tips, ideas and methods: What’s the deal with using Digital Scrapbooking kits?

 

File Compatibility

All our product files are designed in the Adobe® suite of software applications. All our product files are designed to be compatible across a broad range of imaging and other software applications with the Adobe® Photoshop® Elements (PSE) as the focal working application.

Information about the file types contained within downloads is included on individual product description pages in the Design Shop. Refunds will ONLY be offered on purchases if the files have not already been downloaded according to our server records.

Please read our blog post about File Types for information on what file types are, why we use them, and the most commonly used file types for digital scrapbookers: Tutorial Coming Soon

Please be sure to read product descriptions BEFORE you purchase, and reach out to us via the Contact page for clarification if there is anything that you need help to understand.

 

Sales & Discount Pricing

From time to time, sales are run in our Design Shop when products are temporarily placed on a discount rate or offered as part of special promotions. Should you arrive in the Design Shop AFTER the closing time of that sale or special offer, the promotion end time will NOT be extended.

However, given the difficulties that we all sometimes face with balancing household budgets we are more than happy to provide a Lay-by Coupon Code for you, as and if requested, during an active sale or special promotion period, if you are not able to complete the purchase transaction on that day. This will enable you to complete your purchase when your funds are available, within a two-week post-sale window of opportunity time frame. Lay-by Coupon Codes not applied during the two-week post-sale window of opportunity time frame will expire and will NOT be extended.

Request a Lay-by Coupon Code here…

The server clock at AnitaRichards.com.au is synchronised to GMT+8:00 Perth Australia (WST) time. A visual countdown ticker will be used on this website, when and where practicable and possible, to advise you when a sale or special promotion will expire.

 

Contact

If you have any questions about this Design Shop Policy document or wish to contact us directly, please submit a Contact form.