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Our objective here at Anita Richards Designs is to provide you with a safe, seamless and secure Digital Scrapbooking shopping experience. However, occasionally you may encounter a technical problem or need help understanding how to use the shopping cart. Fear not! This handy DigiScrap Shopping Help Guide has been compiled to answer your questions and help you complete your acquisitions in the Design Shop.
Your feedback is very important to us as we are continually working on improving our products and service and our customer help and support systems. If you encounter any issues please do let us know. THANK YOU! 
Contents
Customer Support | Support Requests | Our Outgoing Email Handling | Whitelist our Email Domain
Design Shop | Design Shop Policy | New Account Registrations | Account Management and Security | Entering and Using Coupon Codes | Checking Out and Payment Gateway | Passwords, Passphrases, and Resets | Updating Account Details | Goods and Services Tax | How-To: Product .ZIP File Downloads | Product Quality Assurance Feedback
Newsletters | New Newsletter Subscriptions | Managing Newsletter Subscriptions
Please message us via the Support Form if you have a question not covered in this Help Guide.
Customer Care / Support Requests
Support Form
Support requests may be made via the Support Form.
Support requests are monitored at least once daily, 7 days per week, and managed privately.
Expected initial response time for non-urgent requests is within 48 hours on working weekdays days dependent upon respective time zones. Anita Richard Designs offices are located in the GMT +8:00 time zone to give you an approximate idea of when you may expect an initial reply.
Your feedback is very important to us as we are continually working on improving our products and service and our customer help and support systems. If you encounter any issues please do let us know. THANK YOU!
