Trouble Shooting: A Digiscrap Shopping Help Guide

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Our objective here at Anita Richards Designs is to provide you with a seamless Digital Scrapbooking shopping experience. However, if you encounter any technical problems or need help understanding how to use the shopping cart, this handy Digiscrap Shopping Help Guide has been written to answer your questions.

Please message us via the Comments section below if you have a question not covered in this Help Guide.

 

Contents

Technical Support Requests

Design Shop

Design Shop Policy

New Account Registrations

Account Management and Security

Entering and Using Coupon Codes

Checking Out and Payment Gateway

Goods and Services Tax

How-To: Product .ZIP File Downloads

Product Quality Assurance Feedback

Newsletters

New Newsletter Subscriptions

Managing Newsletter Subscriptions

 

Technical Support Requests

Requests for Technical Support may be made on this page in the Comments section below.

Requests for Technical Support made via this page are monitored at least once daily, 7 days per week, and managed privately.

Comments submitted here are managed privately and not publicly published.

Expected initial response time is within 24 hours dependent upon time zone … I am located in the +8 GMT time zone to give you a rough idea of when you could expect an initial reply.

Thank you! i Heart u

 

Design Shop

Design Shop Policy

The policy governing the use of the Anita Richards Designs, Design Shop by our Customers and Patrons is located here > Design Shop Policy

 

Design Shop: New Account Registrations

When creating a new account in the Design Shop, please be aware that it is a two step opt-in process that requires you to confirm your new account registration with a Verification Code that is sent via email together with a clickable Verification Link; please check your email Inbox.

If you have not received the email within ten (10) minutes, please check your SPAM or Junk folder just in case the Account Verification email has landed there in error.

If you have not received an email confirmation please click the Try Again link to resend the confirmation email, located on the account registration screen in your browser.

If you do not receive an email confirmation and you have checked your SPAM and Junk folder, PLEASE LET ME KNOW in the Comments section below so that I may look into the problem.

Steps to creating a New Account:

  1. Add your chosen products to your shopping Cart;
  2. Go to your Cart checkout page;
  3. Complete the required account registration information and optional details as desired;
  4. Check your email for the verification code;
  5. Enter the verification code on the pop-up form on the checkout page or click the link included in the email. Done.
  6. Happy shopping.

Thank you! i Heart u

 

Design Shop: Account Management and Security

In progress – coming soon.

Thank you! i Heart u

 

Design Shop: Entering and Using Coupon Codes

When entering Coupon Codes please be aware of the following:

  • they are alpha numeric, NOT case sensitive, and do not contain any spaces or special characters;
  • they are time limited with an expiry date; and
  • they are usually limited for a single use per customer unless specified otherwise.

If you are having trouble with a Coupon Code please double check the above.

If you are still having trouble please try clearing your device’s cache and refreshing the browser window or tab.

In rare instances, I may have miss-keyed a Coupon Code incorrectly into a blog post or newsletter; I do proof read but have issues with that sometimes.

So if you spot one of my stupid typos PLEASE LET ME KNOW in the Comments section below! You will be forever loved if you do!

Also, if you encounter any problems with tax calculations in the checkout process after you have applied and redeemed a Coupon Code:

  1. Please read the section about the Goods and Services Tax below and in the Design Shop Policy;
  2. Fix any issues identified; and
  3. If the problem persists, PLEASE LET ME KNOW in the Comments section below!

Thank you! i Heart u

 

Design Shop: Checking Out and Payment Gateway

In progress – coming soon.

Thank you! i Heart u

 

Goods and Services Tax

Anita Richards Designs is a legal, Australian business entity, listed with the Australian Business Register, and registered to collect the Australian Goods and Services Tax (GST).

Australian customers will pay GST on purchases at the fixed rate of 10%, on all our products. International customers do not need to pay GST on any products.

If you are a non-Australian customer, and have accidentally paid the GST on a transaction, please reach out to us via the Comments below immediately.

As part of our compliance process the ecommerce shopping cart system set up on this website utilises specialised geolocation technology.

If you register an account with anything other than your real details it will trigger an error in tax calculations.

We take this public responsibility very seriously.

Please enjoy the digiscrapping experience in its full.

Thank you! i Heart u

 

How-To: Product .ZIP File Downloads

In progress – coming soon.

Thank you! i Heart u

 

Product Quality Assurance Feedback

Anita Richards Designs strives to ensure the best quality Digital Scrapbooking products are served to our customers and patrons.

Apart from personal taste and aesthetics, if you find a fault with any of our design product offerings we WANT to hear from you and NEED to know what has gone wrong so that we may serve YOU best.

Please submit your feedback using the following Product Quality Assurance Feedback Form ~ thank you! i Heart u

 

Newsletters

New Newsletter Subscriptions

In progress – coming soon.

Thank you! i Heart u

 

Managing Newsletter Subscriptions

In progress – coming soon.

Thank you! i Heart u

 

 

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